The Semi-Dedicated Team model is designed for businesses that need more than standard ticket-based support, but don’t yet require a fully assigned team. It’s ideal for maintaining stability and uptime without incurring high overhead costs.
By sharing the team with a small number of clients, you gain technical continuity and personalized service without the need to manage full-time staff in-house. Your team becomes a reliable extension of your business — ready to support your infrastructure, optimize performance, and respond quickly when issues arise.
While both models offer personalized support, the key difference lies in exclusivity. A Dedicated Team is assigned solely to your organization — they handle only your infrastructure and are fully immersed in your business. A Semi-Dedicated Team, on the other hand, supports a small number of clients, dividing their time and resources among them.
This makes Semi-Dedicated support more affordable while still providing continuity, familiarity, and faster response than general support options. As your needs grow, you can seamlessly upgrade to a Dedicated Team for full exclusivity and maximum attention.
Unveil the advantages of partnering with us
With a Semi-Dedicated Team, you gain access to a group of skilled professionals who are familiar with your systems while also supporting a few other clients. This approach keeps support costs manageable without sacrificing quality or availability.
Although the team isn’t exclusive to your business, they manage only a limited number of clients. This means they have the time and knowledge to address your issues with care, consistency, and a deep understanding of your setup.
The Semi-Dedicated model is flexible — if your needs change, you can upgrade to a Dedicated Team or scale up your support hours. It’s an ideal support framework for evolving infrastructures and growing user bases.
You’ll interact with the same small group of professionals who know your history and environment. This leads to better collaboration, less repetition, and faster issue resolution compared to general support channels.
Your Semi-Dedicated Team operates under defined SLAs and regular scheduling. They handle incident response, monitoring, routine maintenance, performance optimization, and change requests. A communication channel is established for consistent collaboration, such as Slack, email, or a project management tool.
Initial onboarding includes system and infrastructure reviews so the team can quickly get up to speed. Ongoing updates ensure the team remains aligned with your technical roadmap and business objectives.
See how our clients evaluate collaboration with us
We ordered the New Server Setup service, and it saved us a lot of time and effort. The guys configured everything to our requirements: they installed the necessary software, optimized the server parameters, and immediately carried out basic security. Everything went promptly, without unnecessary questions and delays. After customization, the server was fully ready to work, and we avoided the typical problems that often arise in self-installation.
We recently used the Server Migration service, and the process went surprisingly smoothly. We were afraid of downtime and possible errors, but the team did everything as accurately as possible: we migrated the data, configured the environment, and tested the performance. As a result, the transition went smoothly, and our clients didn't even notice the changes. We liked the fact that the specialists were in touch and promptly resolved all issues.
We have been working with this company for a number of years, and one of the most valuable solutions for us has been the service of a dedicated team. Previously, we faced the fact that technical support in different services could respond with delays or pass requests to different specialists. Here we have a dedicated team that knows our infrastructure very well, responds quickly to requests and even proactively solves possible problems.
One of the key advantages of working with this company for us was the service of an assigned team. This is the perfect balance between cost and quality of support. We always have access to a team of specialists who are familiar with our infrastructure, but the cost of the service remains reasonable. Decisions are made quickly and communication is always professional and clear. A great option for those who need reliable tech support without overpaying.
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